Frequently Asked Questions

No, the client creates their own account, and then you are connected to each other. The client does not see the email address or phone number you are using.

You invite the client through the App. Go to the client section (here) and use the + button to invite new clients. The client then needs to activate their account. Once this is done, you will receive a notification by email, and you can start sending your client their first exercise.

In the exercises and sessions, you will see an airplane icon. Click on it and then select your client(s). If you wish, you can write a brief message, and then click on the airplane icon again in the upper right corner of the screen. Your client will now receive an email from PsychFlex notifying them that an exercise is ready.

No, we value the privacy of both the client and the professional. Therefore, you cannot directly see what the client fills in. The idea is that the client works on the exercises at home and discusses them with you during the session.

Your client only sees the exercises you have sent. To get a sense of what they experience when using the app, create a separate "client account" for yourself using a different email address.

Yes, go to the client overview in the app and click on the profile of the respective client. You will then see exactly what you have sent.

Go to the client's profile and choose to remove them. At that point, the client will no longer have access.

No. The only thing we can see is the number of accounts in PsychFlex. We do not have access to who has been added.

To upload your own exercises and resources for your clients, you will need to log into PsychFlex via a web browser. Go to: https://psychflex.plap.io/dashboard/ to log in. 

Next, go to My Exercises and click “Add exercise”. Fill in the form and click save. You will then be able to access the exercises you’ve added in the app, under Exercises. The exercises that you add are only available for you and your clients.